From 1 April 2025, people in Sussex texting SUSSEX to 85258 will be connected to a qualified mental health professional for free, 24/7 support. This enhanced service offers real-time, text-based help including crisis intervention, emotional support, safety planning, risk assessment, and signposting to local services like Staying Well and the Stay Alive App.

Previously supported by trained volunteers, the upgraded service ensures all texters are connected to a professional within 15 minutes. If someone is at imminent risk, clinicians can escalate to emergency services directly.

Since its launch in Sussex in July 2022, over 1,800 people have used the service—mainly for low mood, suicidal thoughts, and stress. The aim is to provide faster, more tailored support to anyone, of any age, facing mental health challenges.

Please note the changes to the SHOUT services - ensure that you are using the local keyword 'SUSSEX' to 85258 (rather than Text SHOUT to 85258) to ensure you access the right support.

How it works

By texting the word SUSSEX to 85258, people can access the free, confidential, 24/7 service to connect with a qualified mental health professional who can offer text-based crisis intervention, emotional support, signposting to appropriate services, safety planning and risk formulation.

After receiving an automated text from the service, the aim is that all texters will be connected to a mental health professional within 15 minutes.

If needed, texters will be signposted to local services in Sussex, including the Staying Well services and the Grassroots’ Stay Alive App, as well as services that support children and young people to get continuous and longer-term support.

Mental health professionals can escalate texters to the emergency services via a direct line if deemed at imminent risk.

Text SUSSEX to 85258, is delivered through the national text messaging service, Shout. It is one of a range of ways that people in Sussex can get help with their mental health.

Find out about what other support is available at: https://www.sussexpartnership.nhs.uk/help